Many customer satisfaction surveys give customers the opportunity to provide comments. Evaluating each comment as it is returned will be helpful in understanding the needs of individual customers.
According to the many business guru’s and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. After all sales are vital to a business, so shouldn’t you take care of the customer.
You need a reliable way of managing your customers and ensuring that you are delivering the right level of customer service.
As a company that prides itself in customer satisfaction, we like to show what our customers think of us. Below you will find comments from real customers about our company and service. You can also click any of the icons below to view reviews on the popular sites
Want to leave a comment about your transfer and experience with the company ? Click any (or all) of the icons below to leave your comment.
First time in Spain, saved by Transfers Del Sol – We arrived to Malaga the very day when the whole area was devastated
by huge rain. The airplane was literally jumping through the clouds and both my mother and me were absolutely exhausted and had no confidence that we`ll be able to find the driver in the Malaga airport. It was my first visit to Spain – September 2015. We were warmly greeted by Michelle from «Transfer Del Sol» and all our apprehensions soon disappeared.Michelle was very reliable, she brought us to Fuengirolla and one week later Gavin transported us to Granada. Debra was always on the phone, ready to give advice and connect us with the drivers. I recommend «Transfers Del Sol» to all kind of travellers – by the way, my mother is in her late eighties.And thanks a lot. Tatiana and Vadim from Moscow.
– Vadim Schirokov
We’ve never booked a transfer on line and this one was booked months in advance. There is always a thought that maybe they won’t turn up, be late or offer a poor service. However, these thoughts were completely unfounded.
We arrived at the airport to be met by the driver with our names on a placard. Taken straight to the car where our luggage was loaded and whisked off to the resort. The return journey was just as effortless, with our car turning up at the resort at the agreed time and then a leisurely drive to the airport arriving in plenty of time for our flight. We would highly recommend Transfers Del Sol without reservation.
– Terry Tuxford
Very helpful, reliable. Excellent company! I booked Transfers del Sol last summer for a group of 7 people. The transfers from and to the airport were perfect. As well as the communication. They even helped us out with a transfer to Portugal as the outgoing flight was cancelled due to a strike and the only way to get back the same day was from Faro. Great service. Would absolutely book this company again.
Simply The Best! All the drivers that i have had the pleasure of dealing with have been knowledgeable of the area, punctual, friendly and all round lovely trustworthy people. The prices are competitive and i recommend Gavin, Debs and the team to anyone that flies to Malaga Airport who needs a transfer to and from their destination.
– Lisa Sayers
Having not been abroad for a number of years, I didn’t realise my booking did not include hotel transfers … drum roll … Transfers Del Sol came to the rescue. I booked and paid online. Our flight was delayed so arrived after midnight to find the driver from Transfers Del Sol was waiting for us with a cheery smile. He took us to our accommodation and after we had picked the keys up from Reception, took us to our Apartment. Absolute first class service. The driver had a lot to live up to on our return journey to the airport, but he arrived promptly and dropped us off safely. What more could you ask for?! Will definitely use them again!
– Margaret Oughton
A great service easy to use website ,friendly drivers who have a good working knowledge of the coast. we played 4 golf courses in the week as there were 6 of us we used them for all our trips hotel to golf, golf to hotel, hotel to Marbella etc. very happy with the service will be using them again in may
– Kevin Edwards
I would just like to thank you for your excellent service this weekend. The drivers were always on time, very friendly and helpful. Hopefully we will be back again in March next year and if so will definitely be in touch. Thanks once again.
– Rob Meikle
Just a brief note to thank you for an excellent service. Driver very conspicuous at terminal, car in excellent order. The Driver found a difficult address, and insisted that I satay in the car until he had confirmed it was the right place, and then was prepared to open up the flat for me. This was not necessary as my friends were
there. He then carried my case to the door. Would unreservedly recommend your service.
– Gordon Cairns
Thank you for your great service to and from Malaga airport will recommend you to anyone traveling over to the Costa del Sol
– Martin and Helen Buckoke
I would just like to thank again for your excellent service looking after the kids for their return journeys Malaga to Leila Playa. Your driver pointed himself out to the “lost looking 6 teenagers !!” on their arrival and was extremely nice. He also reminded them to ring the day before departure to confirm times hadn’t changed, putting them at ease for the rest of their break. I now have your contact details safely stored in my contacts and will definitely be using your service (and recommending to others) whenever we visit Spain. Many, many thanks again.
– Nick Wickington
Just a quick note to say thank you for such excellent service. It made such a difference to the holiday to get picked up and dropped off and I will even overlook the Sunderland connections!!Hope you continue to have a busy August and feel free to add my comments as feedback on your website. Now all I need to do is sort out my next lot of flights.
– Chris Broad
Hi Debra, just a quick mail to thank you guys for an excellent service which helped our family holiday stay on track and go so smooth, from my first email to my return trip to the airport, I couldn’t have asked for a more professional, efficient and courteous service. I wish you and your business well and look forward to dealing with you again !
– Danny Madden
I hope that you are well. This is just to say thanks once again for organising the transfers. Professional, safe, and punctual as always, and very much appreciated. I will be in touch once we are sorted for June next year. Thanks again
– Colin Taylor
Thanks again for perfect service, off the plane in to clean air conditioned comfort fantastic friendly driver, Debbie, perfect timing on pick up nothing was too much trouble faultless. Highly recommended.
– John Melanie and Thomas
Been meaning to email you guys for over a week, just wanted to say thanks for a great service!! I have recommended you to my family (four of whom have accommodation in Calahonda) and I will be seeing you boys again next year.
– Noel Ward
I would just like to thank you for your excellent service from the airport to our apartment and back again. Both drivers were extremely efficient and great with the children. I would definitely recommend you in the future. Thank you once again for the two stress free journeys.
– Monica Betton
Just wanted to say a big thank you to your driver (guy from Sunderland) who picked us up at Malaga airport and took us to H10 Andalucia Plaza on Friday 17th Aug. It was great to have an English speaking driver waiting for us on our arrival and if we do return to Malaga we will book again with your company.
– Sue Barker
On behalf of the guys who travelled to Spain at start of the month and used your services extensively, I would like to thank you both. You provided an excellent, reliable, friendly service which made our trip even better.Hopefully next year we will make a similar trip and will definitely use your company again. Thanks again
I just want to say thanks for the excellent service you gave us on our recent trip to Puerto Banus. I would recommend your company in the future.
Thanks to you Debra, Gavin, Martin & Jim for making our Golf Holiday such a memorable one, with your prompt & efficient service.
Just a quick note to say thanks for providing an excellent transfer service during our recent short break and for dealing with our last minute change of plan so helpfully. It’s a pleasure to be able to compliment a job well done by people who obviously enjoy their work. Thanks again.
– Chris and Jenny Jackson
A first class service, thank you once again
– Pete and Helen Wilson
Just a quick email to thank you for a first class service. Everything went smoothly and in our opinion there was no room for improvement – from start to finish it was brilliant! If we ever return to Costa del Sol we will know who to contact first.
I hope that you are well. Just a quick email to thank you once again for the professional, punctual and courteous service that we received. All being well we will be back next June and I will email you to book a transfer as soon as we have confirmed flights and accommodation. Thanks again
Just a quick note to thank you for the great service we received whilst on our visit to Benalmadena. It was lovely to know that there was someone there to greet us at the airport and the gentleman who picked us up yesterday was also really prompt and courteous. Your company was recommended to me by a friend – and I will certainly pass on your details to anyone I know who is visiting the area.
– Margaret J
A big thank you for the friendly efficient service you provided when we came to Marbella two weeks ago. I will certainly recommend you to friends.
– Lynne Hannington and boys
I am just emailing to thank you for the excellent service that you provided. Booking was easy, and the 2 drivers who provided the transfers were punctual, helpful, courteous and above all safe. Can you please make sure that all concerned are aware and please pass our thanks on to them. I will certainly recommend your service to others.
– Colin Taylor
ust wanted to put a testimonial on your site. What can i say FANTASTIC FANTASTIC FANTASTIC you and your team provided 17 of us with first class transfers and even when we had flight delays you took my call at 6.00 am and sorted it out. Thanks very very much, will be using you again next year for sure.
– Ellen Wilson
Hi Deb. Thank you for your excellent service last week getting us to and from the airport. We’ll definitely be contacting you again. Many thanks to you and Martin for the punctual and friendly transfers.
– Dave and Cyn
I would just like to say what a wonderful service you provide and thank you for being there. I will definitely recommend you in the future. In fact I’m planning on contacting you for next years visit as well. Many Thanks
Would just like to thank you for the service we had to and from the airport it was excellent and i don’t know our drivers name (it was Gavin – ed) but could you please thank him on our behalf as he was great and would use your company again in the future.
– H Burwell
Debra, I just wanted to say thank you very much for the excellent transfers you provided for me last week whilst I was in Spain.I think you did particularly well on those dreadful bends in Mijas in that large vehicle you were driving. I will definitely call upon you again if I should be there and need a transfer.
– Sue Green
Just a quick note to say “thanks” for the excellent service we received from your guys (Martin & the lad from Airdrie who’s name I’ve forgotten) when we arrived on 25th June, and again on departure on 2nd July. They were on time, very polite and helpful, and the mini buses were clean and tidy. Nothing was too much trouble for them.
I would definitely use your service when we visit the Costa in the future, and will recommend you to any family and friends travelling to the Malaga area. So thanks again and I will be in touch sometime soon. I hope business booms for you.
– Tom Anderson
Hi Debs,just a great big thank you again for terrific service, spot on time, friendly driver just a shame hes a Burnley supporter,have a great season and will contact you again when we come out again.
Kind regards to you all.
Graham and Pat
– Graham Stannard
I would like to say thank you to your company for the professional service that you offered my wife and i on pick up from airport on 05/02/2010 and also from hotel 09/02/2010 in Mijas back to Malaga airport. We had a different driver each way and both were very polite and very nice people. Our flight arrived an hour late at Malaga and your man was there with his board waiting for us. I am returning in may with some friends and i will be booking with you nearer the time. Thanks again for making my holiday more enjoyable.
– Russell Towers
Cannot praise this company enough, 4 times have used them now and every time they have been dead on time, and always a very courteous driver. Well done Debs
– Graham and Pat
Hi, just want to thank you for a great transfer from Malaga airport to La Duquesa. My booking was dealt with by Debra who was always quick to reply and very helpful. Your driver was waiting on time on arrival, air conditioning on and baby seats in the mini bus. Your drivers each way of the transfer were absolute gents, will use again next year. many thanks and keep up the good service
– Paul, Catherine, Barney & Caspar
Spent Easter at Fuerte Hotel Marbella and had the pleasure
of having Burnley George drive us safely to hotel. Our return was with
The Sunderland fan ( cant remember his name). Congrats to both drivers after their respective football teams will feature in the Prem. next season. We have consistently travelled with you over the last 4 years and look forward to seeing you again in September. Always a first
class, safe and reliable service. Regards Peter Robbins (QPR).
Good luck on the 24th May peter
– Peter Robbins
Thank you so much for such a great service. I couldn’t recommend your company highly enough, efficient friendly & punctual. & the best prices around too! Thanks again, we’ll definately be using your company again!
– Joanne Maitland
Thank you ever so much for your help. ps They are planning another trip soon and i will be on to you before then.
Thanks again for helping us to have a great holiday. Take care.
Once again an excellent service. From start to finish you came up with the goods. Vehicles good and drivers friendly and reliable. I would have no hesitation in recommending your company. See you next year.
– Graeme Waghorn
On behalf of the PRS for Music Members Benevolent Fund and Musicians Benevolent Fund I write to thank you, Jackie and Gavin and your team for all your help and support during our time in Spain.Believe me, you guys made the holiday a memorable and special experience for all our guests with your friendly and efficient organisation of our airport transfers and the excursion to Ronda.I realised very early on, given the different arrival times and the particular needs of two wheelchair clients, that careful planning and attention to detail were paramount to the success of this exercise, and you guys never failed us.For that I offer you our sincere thanks and gratitude. I wish you all a successful Summer and hope that it will be possible to work with you again next year.
– John Logan General Secretary – PRS Members Fund
Now that we are back I thought it only appropriate to thank you for all your help during our trip. Once again the transfers were seamless and the drivers etc all very friendly, punctual and helpful (also very nice to meet you in person). I will be in touch again as soon as the next trip is in the planning stage.
– Paul Sephton
Great drives both ways charming drivers ….very impressed….expect to hear from us again in August when we return!!! Thanks Debra
– Margaret Williams
I just wanted to thank you for the excellent service we received from your company from our recent trip to Spain. Everything was perfect with the vehicle, car seats and our driver was lovely & helpful and very pleasant. We will definitely use your company again and pass on recommendations to our friends.
Thank you for the great service you provided, will certainly book you again and no hesitation in recommending you.
– Irene Burden
I would like to say thank you very much for the very professional transfer from Malaga Airport. Our driver was waiting for us on arrival and was very prompt on our day of departure.She was very friendly and our journey was very pleasant both ways. We will definitely be using you in the future and we will recommend your company to our friends once again thank you very much.
– Margaret Phillips
Hey Guys, Just a quick note as promised to say thanks very much for your prompt and friendly service during our stay in Malaga 27th Oct – 3rd Nov 2009. The info you also gave made our transfer hassle free and was great to have a british speaking driver. Please feel free to add these comments to your site. Thanks again
– Alan & Shirley Hudson
Hi Debra, we have just used your company for our travel from Malaga airport to H10 Andalucia and vice versa and cant thank your company enough, especially you who has been so helpful and are a very organised company. The driver was also very nice and would definitely use your company again and would recommend you to my friends and family.
– Georgina Panayi
Just to say a big thankyou for the exceptional service. We arrived at Malaga and was greeted by our driver Martin, who was very helpful and accomadating with our onward journey to Duquesa. All our family enjoyed the ride in a comfortable air conditioned bus. Martin also picked us up on our return, he got us to the airport in plenty of time safely and in comfort. I have recommended your company to the villa owner, who has now noted, Transfersdelsol onto her website for other people to use. Again cannot thank you enough, and would not hesitate to book your services again.
– Vic & Family
Just wanted to thank you for all your help with regards to our transfers. We had a wonderful holiday and a part of that was down to you.Everyone is home safe and sound and the whole family were all raving about how smoothly everything had went from airport transfers to the waterpark trip.Your drivers were friendly, courteous and their timekeeping was impeccable.I will have no hesitation in using your company again and recommending them to any family and friends. If there is anywhere i can put a review on for you please just let me know.
Just want to thank you for the great service you provided, you were a great help and made us all feel comfortable. If we ever decide to visit the costa del sol again we will definitely book with you again.
Thank you for a pleasant and stress free transfer
– Patrick O’Leary
Brilliant service, you certainly take the pressure out of booking your own holidays, very impressed with all your drivers and will be recommending you to all our friends, great price, bang on time every transfer and couldn’t be more pleased.
– Eddie Tervit
Morning Debra, I am now back home in England and wanted to thank you and your company for helping my group to enjoy their holiday. Coached were on time and drivers helpful. Look forward to working with you again when we return to Spain in October.
– Judith Hitchman