Frequently Asked Questions (FAQ)
A one-way price will include a single journey, either from Malaga airport to your accommodation or from your accommodation to Malaga airport. A return booking includes both the arrival and departure transfer from Malaga airport to accommodation upon arrival and from accommodation to Malaga airport on departure.
Infants or children do count as one person. There are strict Spanish laws as to children and infants in car seats so as they take up a seat, they are considered a passenger.
What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us on 00 34 654 646 359 or email us and we will amend your details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.
What happens if I cancel my holiday?
You may cancel your booking at any time, but cancellation charges will apply.
What happens if my outbound flight is delayed?
Do not worry. Your driver will be informed and collect you at the new time.
What if my outbound flight is cancelled?
If your outbound flight is cancelled please call the emergency number 00 34 654 646 359, which you can find on your booking confirmation. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.
Our website will allow you to book your chosen transfer up to 48 hours prior to departure. If you require a transfer inside 48 hours please call on 00 34 662 052 633 and we will do our best to accommodate your requirements.
We are able to accommodate one suitcase and piece of hand luggage per person. If you are traveling with excess luggage for example pushchair’s, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally.
What if I am travelling on a wheelchair?
If you are traveling with a wheelchair please ensure you contact us prior to you booking on 00 34 654 646 359 to ensure we can provide a suitable vehicle.
We hold full public liability insurance. We do however recommend that you hold a valid travel insurance policy for the duration of your trip. Customer’s property/baggage is carried in our vehicles at the owner risk.
Will my transfer take me direct to my accomodation entrance.
Whilst we endeavour to operate a door to door service with our transfers, on some occasions this may not be possible. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. old town, beach front & local festivities, we will always ensure you are taken to the nearest drop off point. We will not be responsible for payment of local taxis.
What is your policy on drunken/abusive behaviour?
We reserve the right to refuse to carry any person(s) who is/are thought to be under the influence of alcohol and/or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
In this instance, no refund will be issued.
You will be charged €100 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger!
In line with European regulations, we operate a complete no smoking policy in all our vehicles used. Anyone found smoking will be removed from the vehicle.
Eating, drinking and/or smoking in the vehicles is not permitted.
The fare paid does not include a driver tip. As is standard across the world these days, if you feel your driver has been friendly, helpful and courteous, then a small tip is the norm.
Every effort is made to get to you and to get you to your destination on time and in a safe and comfortable manor. However some circumstances are beyond our control and may prevent this, such as:
- Adverse or sever weather conditions
- Road traffic accidents
- Unforeseen traffic delays
- Vandalism and terrorism
- Industrial action by third parties
- Problems caused by other customers
- The vehicle being held or delayed by a Police officer or Government official
Malaga Taxi Bus will not incur any liability whatsoever in the event of delay due to circumstances out of their control.
If you have any special requests, please let us know at the time of booking. We will endeavour to meet your request wherever possible.
You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Malaga Taxi Bus shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
You must order a suitable car size for the number of passengers and luggage. Malaga Taxi Bus cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
Malaga Taxi Bus shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Malaga Taxi Bus be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
All luggage is carried entirely at your risk.
Malaga Taxi Bus shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the vehicle breaks down during your journey Malaga Taxi Bus will endeavour to arrange an alternative vehicle to complete the journey as soon as practicable.
You shall indemnify Malaga Taxi Bus against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.
Malaga Taxi Bus may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
Malaga Taxi Bus may change these terms and conditions at any time by posting changes online. Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
Malaga Taxi Bus shall store, process and use all information regarding your personal details in accordance with the requirements of the Data Protection Act 1998.
This Agreement and any accompanying quotation represents the entire agreement between you and Malaga Taxi Bus in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.
